1. Canceling a subscription
You can cancel renewal from Credits & billing → Manage subscription. Your paid plan remains available until the end of the current paid period, unless you request immediate cancellation or delete your account. Cancellation prevents future renewals; it does not automatically refund the current period. Unused credits remain available while your account is open, subject to these policies.
2. First purchases and unused credits
Within 14 calendar days of an initial subscription purchase or a one-time credit top-up, you may request a refund of the unused portion attributable to that purchase. Used credits are normally non-refundable. For this purpose, an eligible unused credit is valued at $0.01, and a refund cannot exceed the amount paid for the relevant purchase. We review the purchase and usage ledger to determine the amount. This policy is in addition to mandatory legal rights.
3. Renewals, failed builds, and mistakes
Subscription renewals are generally not refundable simply because the account was not used; cancel before renewal to avoid the next charge. Contact us promptly about accidental renewals, duplicate payments, unauthorized charges, or material service failures so we can investigate. Failed or canceled agent builds automatically return their reserved credits, so you do not need to request a cash refund for those reservations.
4. How to request a refund
Use the billing support form. Include your account email, purchase date, transaction or invoice reference if available, and a short explanation. Never include full card details or passwords. Keep your support reference. We aim to review requests within five business days; complex cases may take longer, and we will communicate where additional information is needed.
5. Approved refunds
Approved refunds are sent to the original payment method through the payment processor. The associated unused credits are removed. Your bank or payment provider controls when the funds appear, typically within 5–10 business days after processing. We do not provide cash withdrawals, credit transfers, or refunds to a different payment method.
6. Account deletion and consumer rights
Request any refund before deleting your account. Deletion removes your projects and remaining access and is not itself a refund request. Applicable cancellation, withdrawal, defect, or other consumer rights override this policy where required. For questions, contact forgevexa through the billing support form.